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Job of the week: Band 4 Senior Business Support

July 27, 2023

This is an exciting opportunity for an experienced administrator to join the Primary Care, Community & Therapies Clinical Group. The Group provides inpatient, outpatient, community therapies and nursing care. The role of the admin is to facilitate responsive care therefore the services require an effective, efficient and comprehensive administrative service in and out of hours.

You will also provide administrative support and cover for Senior Management Team Group Meetings, ensuring comprehensive administrative support, formulation of agendas, minutes and maintenance of action logs.

You will be expected to under take first line supervision of Care Navigation Centre admin teams that fall under the services Ambulatory Therapies Directorate, ensuring the daily provision of a comprehensive administration service, tailored to support a number of clinical services throughout the Group.

To liaise effectively with the Care Navigation Centre and Administrative Hubs Team Lead ensuring they are kept informed of any issues which may impact on the effectiveness of the administrative function or affect clinical services. To ensure that the administrative service delivery develops alongside developments within the clinical services

Main duties of the job

The function of the Administrative Service is first point of contact for patients for the specific services in and out of hours, referral management, registration of patients to services using patient registration systems and bespoke systems, ordering of equipment, typing clinical correspondence, managing clinical diaries. There will be a requirement to learn all the different electronic systems used by the administrative and clinical services in order to carry out its function, undertake staff PDRs and assist in training of staff.

The role is for 37.5 hours per week working, Mon – Sun, 8.00am – 6.00pm and Bank Holiday cover 8am – 6pm, with some need to cover 12.00 – 20.00 on a rota basis

The successful candidate will enhance our team by having the following experience and qualities:

  • Significant experience within a healthcare administration environment
  • Line Management experience
  • Evidence of continuing professional development
  • Previously gained or working towards a health records management qualification recognised by IHRIM, NVQ level 4 or equivalent experience/knowledge.
  • RSA III or equivalent,GCE/GCSE English and Maths equivalent to a Grade C
  • Excellent communication skill to deal with patients, colleagues and referring agents.
  • Ability to prioritise own work and work under pressure with conflicting demands.Team player

To see further information regarding the person specification, please click here.

To view the full job description, please click here.

The closing date is 10 August.