Issues accessing patient documents via CSS/CDA

February 24, 2023

We are currently experiencing an ongoing issue when trying to access patient documents via CSS/CDA.

A quick guide is now available that instructs colleagues on how to setup their browser to allow access to CSS/CDA documents.

As you may be aware, our informatics team have been working on this issue since Microsoft retired Internet Explorer as they could no longer protect it from cyber-attacks. The team are in the final stages of testing the updated CSS/CDA and are managing it as a Severe Service Disruption. Once all has been resolved, colleagues will be notified.

As always, should you have any further queries then please do contact the IT Service Desk on ext. 4050 or 0121 507 4050 for home workers or via  chat with the IT service desk.