Essential West Midlands Ambulance Service EPR maintenance: 27 February

February 22, 2023

Please be aware West Midlands Ambulance Service are carrying out an essential maintenance to their Electronic Patient Record system on Monday 27 February 6am – 12pm.

The system is mainly used by our Trust ED, cardiology departments and maternity departments and our WMAS partner has advised that affected leads have been informed in advance.

From 6am on Monday 27 February WMAS will stop any new users from accessing their system; however, any pending actions via the night shifts will be able to complete as normal before finishing duty.

The updates require both the application and the portal to be offline so any patient records/handover will be completed on paper. The system should be back online by mid to late morning.

A message has been added to the log on screen advising of the pending maintenance. This can be accessed via Connect under the Safe Triage icon which will take colleagues to the EPR2 Web Login (wmas.nhs.uk). 

Should you have any queries on this then please contact epr@wmas.nhs.uk or 01384 457777 directly.