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Booking patients for transport during industrial action affecting West Midlands Ambulance Service – 11 January

January 10, 2023

On Wednesday 11 January colleagues on wards should follow the same process for booking patients for transport whilst West Midlands Ambulance Service continue their industrial action.  We will continue using West Midlands Ambulance Service for patient transport. All inter hospital transfers should carry on as normal.

If demand for this overtakes capacity, some patient transport support is available by calling 07814 365205. To use this you must:

  1. Ensure you provide full details of the patient requiring transport (Name, RXK)
  2. Ensure you detail their destination address correctly
  3. Detail the patient’s mobility

The booking service phone line will be open from 8am till 6pm on the 11 January.

Patients must be ready to travel at the time of booking – Drivers will wait a maximum of 5 minutes and then abort the journey if patients are not ready to be transported. 

Patients we can transport:

  1. Walking patients (they must not be infectious)
  2. Wheelchair patients who have easy access in to their property with no steps that would prevent a wheelchair entering
  3. Transfers to nursing homes and/or community beds where the nursing staff can support the patient to transfer from wheelchair to bed/chair
  4. We have one vehicle that can support stretcher patients.

There will be some patients that we cannot support:

  1. We cannot take complex patients
  2. We cannot take out of area patients
  3. We cannot take plus size patients
  4. We cannot take patients who have home access issues
  5. We cannot support patients who require equipment to transfer from wheelchair to a bed/chair
  6. We cannot carry/take equipment or large amounts of luggage – this will need to be booked separately via GTS on ext. 3869 option 4
  7. We cannot carry electric wheelchairs
  8. We cannot transport any infectious patients

For further information, advice and guidance on booking transport for patients during the industrial action, please contact 07814 365205

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