NHS Staff Survey: What happens to your feedback?

November 8, 2022

Every year we call on colleagues to feedback on their views about working for SWB. Some of you may wonder what has happened to the feedback you have given so far.

Here are some developments that have come about in IT as a result of the staff survey feedback:

You Said: Make our systems stable.

We Did: We improved our processes for making changes, we improved our staff’s knowledge on systems and we bought you technology to enable you to carry out your duties. While there are still occasional outages on individual systems, the frequency and impact of these continues to reduce.

You Said: To ensure patient safety we need an electronic patient record that is easily accessible to colleagues who are looking after our patients.

We Did: In 2019 we successfully launched Unity (our electronic patient record). Work is now underway to ensure colleagues who have access to Unity can realise the benefits of the system.

You Said: We need WiFi that is readily available for colleagues and visitors.

We Did: We have eliminated WiFi blackspots where possible and introduced free WiFi for staff and visitors.

You Said: Our network needs to be quicker.

We Did: We turned our external network from the equivalent of a canal towpath to the size of the Aston Expressway! Connectivity to the outside world is now secure and fast and we regularly support over 500 people a day working off-site.

You Said: We need more equipment to enable us to carry out our roles.

We Did: We rolled out over 500 additional workstations on wheels.

There are changes going on where you work too. Speak to your manager and discuss the issues in your team meetings.

There is still time to have your say. Many of you will have received an invitation via email to your NHS account from insightandfeedback@iqvia.com. Colleagues in catering, transport, portering and domestic/ward services will have received paper copies with a freepost envelope to send the feedback straight to Quality Health.

If you have any queries or have not received your survey please contact Quality Health 0800 783 1775 or helpline@quality-health.co.uk

The survey will close on 25 November.