Toby’s Friday Message

January 2, 2020

Each Friday, Chief Executive, Toby Lewis writes a message to all colleagues, which is published on the front page of Connect. He discusses important topics or events that have occurred during the week.

On Friday Toby talked about our first Star of the Week winner or this year; Caroline Ndachangedzwa, Staff Nurse on Eliza Tinsley ward. He also encouraged both clinical and non-clinical colleagues to get voting for Star of the Week candidates for the rest of January. If you want to vote for one of your fellow colleagues, please visit https://connect2.swbh.nhs.uk/communications/star-of-the-week/.

He also covered:

• Healthwatch report in to how complaints are handled in the NHS – https://www.healthwatch.co.uk/report/2020-01-15/shifting-mindset-closer-look-complaints
• SWB rated at in the top 15 per cent in the country for the transparency with which we manage and report on complaints
• The “four hour” standard about potential changes to national NHS constitution standards
• Over the last few years we have reduced high levels of unplanned readmissions into our hospital
• Our quality plan aims to reduce by a further 1,000 the number of people each year who are readmitted unexpectedly into our care.
• The National Audit Office publishing their latest enquiry into the collapse of Carillion in 2018.
• Before Easter we will have Virtual Reality ‘headsets’ which will allow you to walk around Midland Met under your own direction and get a sense of the scale of the new hospital

You can read the full message by clicking here.

You can read previous messages by clicking here.