Community Contact Centre moving to Care Navigation Centre

June 23, 2022

From Monday 27 June the Community Contact Centre will merge in to the Care Navigation Centre as part of a move to incorporate a single point of access for adult community services.

Whilst there is no plan currently to change referral processes or contact numbers, colleagues are reminded that they will be presented with the new service name and list of options when dialing through.

Care Navigation Centre Number: 0121 507 2664

For Community Services once connected press 3 and then the option for the service you require:

• Option 1 – District Nurse Message Taking
• Option 2 – Foot Health
• Option 3 – Physiotherapy
• Option 4 – Heart Failure & Respiratory
• Option 5 – Integrated Care Services

Should you have any queries please contact sandwell.adminhub@nhs.net