Heartbeat: Lynda goes above and beyond
December 31, 2021
Lynda Jones, Ward Services Officer has been a member of the SWB family for 19 years and has been recognised by the support services management team for showing courage, selflessness and excellent patient care in a patients’ time of need.
It was by chance Lynda came across a job advertisement for a role at SWB in ward services almost 20 years ago. She wanted to try something new and enjoyed her role so much that she stayed.
Lynda is primarily based on Lyndon 4 and her day job consists of following a schedule to make sure all areas are completed and clean. “One of the best parts of my job is getting to talk and have a bit of laugh with the patients while I’m working in bays. I think it puts them at ease as being in hospital can be a scary experience for some,” said Lynda.
For an elderly patient, Lynda was her knight in shining armour as she demonstrated quick thinking and courage to remove the patient from harm’s way.
We caught up with Lynda to find out more, she said: “I noticed an elderly female patient while I was working my way through the ward doing rubbish collection.
She was very distressed and shaking and I saw a man coming towards her, shouting and being aggressive. I could see she needed help so I started talking to her and reassured her.
“I then noticed that the male patient had picked up a chair and was coming towards us, he swung the chair and it hit the elderly patient on the neck. I acted quickly and immediately moved the patient and myself out of further harm into the kitchen.”
Colleagues commended Lynda on her courageous act and shared some kind words.
Sharon Bruce, Senior Ward Services Officer said: “Lyn went above and beyond her duties and showed courage to keep our patient from harm. Well done Lyn!”
Aner Marcelo, Head of Support Services echoed this and said: “Our department’s family is very proud of Lyn’s courage, dedication and her actions. Protecting our patient under Trust care speaks volumes about the quality of a person who went above and beyond. Her selfless act is a reminder to all NHS colleagues ‘we put our patients at the heart of everything we do’. Thank you Lyn!”
In Lynda’s spare time she takes care of the latest addition to the family, her puppy, she told us: “My new puppy takes a lot of my time up (but he is adorable). I enjoy going out for meals with my husband too.”
Alongside a letter of recognition, Lynda received a Star of the Week award. Well done Lynda!