Do you need bed, trolley, plinth or hoist repairs?

December 3, 2021

If beds, trolleys, plinths or hoists develop a defect and or are broken, repairs can be booked on the ENGIE/Equans help desk by calling ext. 4444.

When reporting by phone or via the portal, the type, serial number, location and a description of the problem should be given.

Trolleys, plinths and hoists should remain in situ, wherever possible and the engineer will report to the location to carry out the repair.

Once reported, beds can be collected by the portering team and taken to the bed store to await repair. Under no circumstances should broken beds be left in corridors or link areas.

All items should be cleaned/decontaminated and free from bodily fluids and a sticker attached saying ‘I am clean’ and all linen removed from beds, to allow repairs to be carried out.