How to register onto the smartcard self-service portal to unlock your own smartcard

November 10, 2021

We recommend for every smartcard user to spend a few minutes to register onto the self-service portal so they are able to unlock their own smartcard.

For step by step instructions and further details, please see unlocking smartcard self service guide.

Note: If your smartcard is locked and you haven’t registered on the self-service portal prior, you will need to visit your local IT walk-in centre to get your smartcard unlocked.

Please do call the 24 hour IT service desk on ext. 4050 or 0121 507 4050 if you have any further queries.