Essential HIE Portal downtime from 8am, 15 September until 8am, 16 September

September 10, 2021

Please be aware an essential IT HIE Portal upgrade will be taking place from Wednesday 15 September. This will allow the Trust to benefit from the latest features and allow for future enhancements to take place in order to provide better patient care.

This will result in the HIE Portal that displays Unity and GP information being unavailable for up to 24 hours from 8am, Wednesday 15 September until 8am, Thursday 16 September. During this time GPs will be able to view some information via the GP Homepage and ICE. Trust clinicians will need to use the Summary Care Record to view medications prescribed by GPs. 

Please be assured the activity will be closely monitored at all times and is supported by our PCCT leads.

We apologise for any inconvenience this may cause.