Q-Park parking enforcement and PCNs

June 2, 2021

Q-Park have recently received complaints from Trust colleagues in recent weeks around the issuing of PCNs (Penalty Charge Notices).

After two months of polite warnings Q-Park have started to issue tickets in line with the parameters laid out in the parking policy. This policy is reviewed regularly and is there to ensure that parking is available to all colleagues, patients and visitors. There are new signs in place which should be reviewed by all colleagues when driving and parking on site. For clarity, Q-Park do not process PCNs or PCN appeals on site at the Q-Park offices. Q-Park staff are also unable to assist with PCN queries. All the information required to either pay a PCN or to appeal will be on the ticket issued and on the signage around the car parks.

Below are the examples of infringements that the Q-Park team will issue a PCN for, in line with the parking policy:

• Parked in a disabled bay without displaying a valid badge
• Parked across two or more parking bays
• Parked outside of a designated parking bay
• Parked outside of parking permit times
• Parked in a staff only car park without a staff permit
• Unauthorised staff parking in a visitor only car park
• Parked in a service critical bay
• Parked on double red/yellow lines or red/yellow hatch.

New parking system: In case you missed it, please click here for details regarding the new parking system which was introduced on Monday 24 May.

If you have any queries please do not hesitate to contact the Q-Park team at  Sandwell@q-park.co.uk.