Heartbeat: Virtual walk through shows patient journey in theatres

October 29, 2020

A video which shows a patient journey when attending our Trust for surgery has been developed. The virtual walkthrough follows the pathway a patient would take when coming to the Birmingham Treatment Centre at City site, for day case surgery.

It takes into account the new infection control procedures that all those coming on-site have to follow and the new checking in procedures which have been put in place during the pandemic.

When a patient arrives they will be greeted by a security officer at the main entrance and a volunteer who will check their appointment letter. They will then go inside and be given a fresh surgical mask to wear and given hand gel. COVID-19 screening is carried out and they are then taken to the theatres, where they are given instructions on how to safely prepare for the operation.

Amber Markham, Clinical Lead Theatres, said: “We want the public to feel reassured that when they come into our hospitals for a procedure they will be in a safe environment and this video shows step-by step how we do this.

“There are several strict measures to ensure we are COVID-19 safe. These include screening, giving out a face mask, socially distanced waiting areas, as well as screens to protect colleagues and patients. The video also shows the process of going into theatre and what it’s like after your operation.

“It’s important that we can get this pathway out there for patients to see so they know what to expect.”