Compliments – local reporting

October 28, 2020

The complaints team have developed a portal available to colleagues to input their local compliments received at ward level, to provide a more rounded and fuller picture of feedback for each ward.

The portal is available when logging into incident reporting from Connect. Click the orange complaints & compliments box and then look for compliments (orange box) on the left hand side.

Colleagues need to only specify via drop down boxes:

1. What ward they are from
2. What form the compliment takes (i.e. card, or box of chocolates etc)
3. Who it came from such as ‘from a patient’

Note: A report has been developed and is available via safeguard reports to enable local staff to review activity in their area. This will also include any compliments logged corporately.

For further details please see the video below:

If you are unable to access the form or would like more information, please contact caroline.burgin@nhs.net.