Purple Points went live last week

March 5, 2018

Our Purple Points went live last week at Sandwell, City and Rowley Regis Hospitals.

Working with Healthwatch Sandwell, the Purple Points are a new way that inpatients and their relatives can address concerns they have, whilst they are still being treated in hospital.

Patients and their loved ones can use the phone to call our Purple Point team and talk about any issues they may have, or they can compliment excellent care they have experienced.

If you receive a call from the Purple Point team about a concern, please respond so that they can start working on resolving the problems whilst the patient is still in our care.

It will be important to keep the person who made the call updated throughout the process and that we ensure issues are resolved whilst the patient is still in our care.

In getting this right, we will reduce complaints, responding to issues as they arise, resolving problems before they escalate.

It means we can make a difference at the time, rather than when they have gone home.

With your help we can get our care right, every time for everyone.

For more information click here.