Message from Rachel Barlow, Chief Operating Officer – Update on internal IT incident today

May 7, 2019

Dear Colleagues,

Thank you for your patience and perseverance whilst we have been experiencing issues with our telephone system today. I am happy to report that as of 4.45pm this issue has now been resolved and our telephone systems are fully operational.

Thank you to all colleagues for your commitment and cooperation in working hard to treat patients safely. Business continuity plans can now be stood down and radios returned to the security team as we move in to the recovery phase of this incident.

Across our estate we are continuing with work to ensure that we have a robust network infrastructure and a full root cause analysis and review will be carried out to ensure that lessons are learnt from this incident.

Please make sure that you continue to report IT issues to the Helpdesk on ext.4050 or via the Connect portal. We need to continue reporting all issues so that we have a true picture of functionality across the Trust and so that the team can take action to resolve the problems.

Thanks for your patience.

Best wishes

Rachel Barlow

Chief Operating Officer