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CQC report is published today: SWB maintains outstanding rating for caring services

April 5, 2019

Our overall rating by the Care Quality Commission (CQC) remains the same at ‘requires improvement’ following last year’s inspection. The findings are formally published today (Friday 5 April) and we are committed to continuing to make improvements and have already made changes to ensure that patients receive high quality care across all parts of our organisation.

As well as making recommendations, the CQC report notes a number of outstanding practices with the overall ‘outstanding’ rating for being caring. Good practice that the inspectors singled out for praise included:

  • The domestic violence advocacy service in our emergency department
  • An initiative to cut pressure sores that has been successful in winning local awards
  • Dedicated listening time for stroke rehabilitation relatives and patients
  • Conversation cards in the infant feeding team to provide vital information for new mums

To find out more come along to our briefings sessions taking place across our sites on today and on Monday 8 April. Colleagues are welcome to attend any of the briefings, although some will have a focus on particular groups / directorates as follows:

Friday 5 April sessions

  • 8am – 9am – Room 9, Education Centre, Sandwell (general briefing)
  • 9am – 10am –Training Room 2, Rowley Regis Hospital (focus on community services)
  • 11am – midday – Academic Training Room, BMEC (focus on BMEC / surgical services)
  • Midday – 1pm – Parent Education Room, Maternity Building, City (focus on paediatrics / maternity)
  • 2pm – 3pm – Education Centre, Sandwell (focus on medicine and emergency care)
  • 3pm – 4pm – Education Centre, Sandwell (general briefing)

Monday 8 April sessions

  • 8am – 9am – Anne Gibson Board Room, City Hospital (general briefing)
  • 1pm – 2pm – Room 9, Education Centre, Sandwell Hospital (general briefing)

If you are unable to attend one of the briefings please take the time to watch our short video at the top of this message.

The full CQC report is available on the following link https://www.cqc.org.uk/provider/RXK