Monthly archives: July 2019
Message from Rachel Barlow, Chief Operating Officer and David Carruthers, Medical Director: Update on IT issues
Dear Colleagues,
Thank you for your patience and perseverance to maintain patient care whilst we have been experiencing ongoing issues with our IT system today. Following the outage this weekend, our IT teams have been working hard and have restored functionality to 5 out of the 11 affected systems so far.
Systems returned to full functionality:
- Winscribe is now back online and working normally.
- ESR is now back online and working normally.
- The bleep system is now fully tested and back online. Radios which were issued earlier today should be returned to the Security team on each site immediately.
- Bloodtrack is back online and full functioning.
- PatientFirst back online and fully functioning.
Systems with remaining issues:
- Alfresco is currently unavailable. This means that archived notes cannot be viewed including consent documentation. It is vital that all clinicians ensure that they re-consent their patients on the day of the procedure, checking letters on CDA/Winscribe, rather than relying on prior consent. Colleagues are advised to plan to continue business continuity plans tomorrow as we work towards a resolution with partners.
- Issues with the PACS system means that there may be a delay in some radiology reports.
- The McKesson system used in the cath lab is not currently working and the supplier is currently making progress to resolve the problem. Cath lab procedures can take place normally and business continuity arrangements are set up.
- Optos that is used in some eye clinics is not available.
- Remote Access is still unavailable and a plan is currently being put in place to resolve.
It is anticipated most of these will be restored over the next day. We have a new solution for remote access which we will roll out this week. The implementation plan will be communicated tomorrow.
Please make sure that you continue to report IT issues to the Helpdesk on ext.4050 or via the IT Service Desk portal on Connect. We need to continue reporting all issues so that we have a true picture of functionality across the Trust and so that the team can take action to resolve the problems. Colleagues are advised to actively log in to their systems and test functionality, ensuring that issues are logged and reported to the service desk.
Thanks for your patience.
Best wishes
Rachel Barlow, Chief Operating Officer
David Carruthers, Medical Director
Tusker – the big prize giveaway: July-August
Be in with a chance to receive a free gift when you place an order in July and August!
Place an order for a brand new car in July and August for your chance to win a pair of Beats solo headphones, Bose Sonos speaker, Ring doorbell, Oculus Go Standalone Virtual Reality Headset, Amazon Fire 10 or Fitbit Versa. One lucky winner per day will receive a fantastic free gift! Gifts will be drawn randomly from the prizes listed for each day of the campaign, visit the terms and conditions to find out more.
Not only is a brand new car included in your monthly payment, there is:
- No deposit
- Fixed monthly payment
- Exclusive manufacturer discounts
- Maintenance of the vehicle including servicing, batteries, exhausts and tyres
- Fully comprehensive motor insurance including business travel
- Annual road tax
- Roadside assistance (homestart and recovery UK and European cover)
All of this and no credit checks.
For help, advice and more information, call Tusker on 0333 400 7431 or email EET@tuskerdirect.com.
To find out more about all of our employee benefits throughout the Trust please contact amir.ali1@nhs.net.
We’re going smokefree on Friday 5 July
The push towards smokefree continues, as we move closer and closer to the 5 July deadline when the ban comes into effect. The ban affects the entirety of Trust sites and includes any cars parked on Trust property.
Colleagues will have seen posters going up around the Trust at the end of last week to inform all about the change. We will be continuing to put out information throughout the week ahead including through videos online in multiple languages. You can see our most recent video in Punjabi below.
The guidance on challenging smokers – how to approach end of life patients
Senior leaders in the Trust will be actively encouraging people to stop smoking on our sites from the 5 of July.
Guidance has been produced to support anyone who is on the smoking ban rota. During your walkabout you will encourage people to stop smoking on our sites and give advice and support about the alternatives available. The public are generally very approachable, pleasant and compliant and this should be a great opportunity for you to get out and about and speak directly to your patients, visitors, contractors and even your colleagues. However you must take steps to ensure your safety and this guidance will help to keep safe.
Be sure to check out this short clip featuring Tammy Davies, group director of PCCT on how colleague should approach end of life patients who are smoking on site.
Cleaner air in our care: All you need to know
As we celebrate our 71st birthday, we mark an important milestone in our Trust’s history, as we do the right thing and ban smoking across our Trust. This decision was made almost one year ago on Thursday 5 July 2018, by our Trust Board, who were focussed then, as they are now on the health of our workforce and the community we serve.
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